Privacy Policy

ITCity Consulting Inc. ("ITCity," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose, and safeguard personal information in connection with our website (itcityconsulting.com) and our services, including bootcamp programs, career support packages, certifications, and related educational services. This Policy applies to all individuals who interact with ITCity, including prospective students, enrolled students, graduates, and website visitors.

By using our website or enrolling in our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree, please do not use our website or services.

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically through your use of our website and services.

2.1 Information You Provide Directly

Full name, email address, phone number, and mailing address
Educational background, work history, and resume content
Payment and billing information (processed via secure third-party payment providers)
Career goals, program preferences, and enrollment details
Communications you send to us, including support inquiries and feedback

2.2 Information Collected Automatically

Browser type, operating system, device identifiers, and IP address
Pages visited, time spent on pages, and navigation patterns
Referral source and search terms used to find our website
Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties We may receive information about you from staffing agency partners, referral sources, or professional networks in connection with our career placement services. Any such information is subject to the terms of this Policy.

3. How We Use Your Personal Information

We use personal information only for legitimate purposes related to providing and improving our services, including:

Processing your enrollment, registration, and program participation
Delivering bootcamp training, course materials, and assessments
Providing career support, resume review, mock interview coaching, and job placement services
Communicating important program updates, scheduling changes, and administrative notices
Maintaining and updating your student profile throughout and after your program
Processing payments and managing financial transactions
Investigating fraud, unauthorized transactions, or refund requests
Complying with applicable Federal and Provincial legal obligations
Improving our website, curriculum, and services based on aggregate usage insights
Contacting you about ITCity program offerings that may be relevant to you (you may opt out at any time)

4. Data Retention

We retain your personal information for as long as you maintain an active relationship with ITCity and for a reasonable period thereafter, consistent with applicable legal, regulatory, and operational requirements. Student records, program completion certificates, and career support documentation may be retained for up to seven (7) years following the conclusion of your engagement with ITCity to support alumni services, credential verification, and legal compliance. You may request deletion of your personal information at any time (see Section 8), subject to our legal retention obligations.

5. Disclosure of Your Personal Information

5.1 Permitted Disclosures

We may disclose your information in the following limited circumstances:

To Federal or Provincial law enforcement agencies when required by applicable law or valid legal process
To investigate and protect against potential fraud, unauthorized transactions, chargebacks, or refund abuse
To our staffing agency and employer partners, solely to support your job placement, and only with your knowledge and consent
To trusted service providers who assist us in operating our website and delivering services (e.g., payment processors, email platforms), bound by confidentiality obligations
In connection with a merger, acquisition, or sale of ITCity assets, provided the acquiring party agrees to honor this Policy

5.2 What We Will Not Do

We will never sell, rent, trade, or otherwise share your personal information with any third party for marketing, advertising, or solicitation purposes. Your data is not a commercial asset.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. Payment information is processed through PCI-compliant third-party payment processors and is not stored on ITCity systems. Sensitive data is transmitted using industry-standard encryption (SSL/TLS). In the event of a data breach affecting your personal information, we will notify you as required by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support website functionality.

Essential cookies — Required for core website functionality and cannot be disabled
Analytics cookies — Help us understand how visitors use our site so we can improve it
Preference cookies — Remember your settings and choices across sessions

You may control cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of some areas of our website. We do not use cookies to track your activity across unaffiliated third-party websites.

8. Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your personal information:

Access — Request a copy of the personal information we hold about you
Correction — Request correction of inaccurate or incomplete information
Deletion — Request deletion of your personal information, subject to legal retention obligations
Withdrawal of consent — Withdraw consent for specific uses of your information at any time
Complaint — Lodge a complaint with the Office of the Privacy Commissioner of Canada or a provincial privacy authority

To exercise any of these rights, please contact us using the information in Section 10. We will respond to verified requests within 30 days as required by applicable legislation.

9. Minors

Our services are also intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website and will take effect immediately upon posting. The revised date at the top of this Policy will reflect when changes were last made.

Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated Policy. For material changes, we may provide additional notice via email to registered users.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: ITCity Consulting Inc. Email: info@itcity.ca Phone: 437-370-1210 Website: itcityconsulting.com. For complaints that we are unable to resolve satisfactorily, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

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